You have %itemCount% in your cart.
Total being %total%
I want to ask a question but can’t find a contact number on the website, how do I get in touch?
The quickest way to get in touch is to send a message via the contact us page on the website or emailing email@example.com
How do I know that the bracelets will fit me?
Bracelets are made to a standard size of 18cm which is suitable for most people. If you are unsure we recommend measuring your wrist and adding a minimum of 1-2cm to that measurement to calculate the appropriate size.
Can I order bracelets in a bespoke size?
Yes, most bracelets and necklaces can be made in bespoke sizes. Simply email your requirements including your wrist measurement or size required so that we can advise on availability and cost firstname.lastname@example.org - Please note that bespoke orders are non-returnable.
I want to send a gift to a friend, is this possible?
Yes, simply select the ‘deliver to another address’ button on the checkout page. For an extra special touch, you can add the gift-wrapping option which allows the parcel to be sent with a personalised message. Don't worry, we never include the price of the product with the parcel.
My gift voucher code doesn’t work, what should I do?
Gift vouchers are valid for 6 months from date of purchase, please check that the voucher is still in date (this information is on the front of the voucher). Please also check that you are inputting the code correctly with no spaces, being careful not to confuse the letters with numbers.
I’ve lost my gift voucher, what should I do?
If you’ve lost your gift voucher, we may be able to help if you can remember who purchased it for you and when. Please email email@example.com
When will my order be dispatched?
Orders are normally dispatched within 48 hours (often within 24 hours), however, in busy periods like sales, Mother's Day, Valentine's, Black Friday and Christmas, please allow a little longer.
What should I do if my jewellery hasn’t arrived?
Please check postage times in the postage and packing section to ensure that you have allowed enough time for your delivery to reach you. Please only get in contact once the appropriate time has passed, via email, and we will investigate for you. During busy periods, such as Christmas, parcels can take a little longer.
Lovingly created beautiful jewellery that is timelessly elegant, yet fresh and contemporary.
Copyright © 2021 | NatalieRochelle.com
This site requires cookies in order to provide all of its functionality.